Terms and Conditions

Lunns Art Store is the trading name of the partnership of DW & SB Killen, 13 Christchurch Road, Ringwood, Hants, BH24 1DG.  01425 480347, VAT No.
The following terms and conditions will apply between you and Lunns Art Store online and do not affect your statutory rights. If you do not accept these terms and conditions, you must not use this website or services. Your continued use of this website constitutes acceptance of these terms and conditions. 
These terms and conditions are to be read in conjunction with the relevant part of the website relating to the particular product(s) in question, which are hereby deemed incorporated herein; these include, without limitation, product descriptions, prices and specifications, and any care guidelines both for their use and storage. 
These terms and conditions are governed by the laws of England and Wales and any dispute connected with this site is subject to the exclusive jurisdiction of the English courts. Lunns Art Store may change these terms and conditions from time to time. We shall try to notify visitors to the site of any material changes, but you are advised to check back from time to time to confirm the latest version; you will be bound by changes even if you do not revisit this page to check for any updates.
After shopping with us today you will have the opportunity to receive our newsletter – so you’ll receive ticket offers and opportunities for artists, as well as great offers! We won’t share your details with anyone else.
CONTENT
Lunns Art Store makes every effort to keep this site up to date, but cannot guarantee its accuracy. Lunns Art Store reserves the right at any time and without prior notice to make changes and corrections to the site or to make parts or all of it unavailable. 
Lunns Art Store is not liable for any loss or damages suffered as a result of any use of this site or of any products ordered on it and accepts no responsibility for the effect that use of this site has upon your computer. Lunns Art Store cannot vouch for the suitability or accuracy of the content of any other sites linked to by this site, and you use them at your own risk. Any reference to linked sites or to third-party companies, products or services by name does not constitute or imply its endorsement by Lunns Art Store. 
Unless otherwise stated, the contents of this website are copyrighted materials of Lunns Art Store. All rights are reserved. They may not be used, transmitted or reproduced without the prior written permission of Lunns Art Store, other than the downloading and temporary storage of pages where indicated, for the sole purpose of individual viewing on a standalone PC or monitor, and printing for the use of an individual. They may not be further reproduced, copied or transmitted in any way. You may not reproduce any other part of the website including the structure, style and program code.
 
REGISTRATION
By registering with Lunns Art Store, you guarantee that you are at least 18 years old and that the information you supply is true and accurate; you agree to notify us as soon as possible of any changes by email. You may request that Lunns Art Store stop using your information to send you the Lunns Art Store email newsletter. By registering, you also agree that you are responsible for your account security, your password and any activities on your account. You agree to notify us of any unauthorised use of your name or password that comes to your attention. Lunns Art Store cannot be held responsible if you do not protect your password or account.
 
PRIVACY
Lunns Art Store complies fully with all relevant Data Protection and consumer legislation, and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted. Lunns Art Store complies with Tier 1 PCI (Payment Card Industry), which guarantees the highest level of security and protection of customer information.
Lunns Art Store will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfill orders, Lunns Art Store uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders, and are under strict legal obligations to keep all personal information private.
 
ORDERS
Orders will be charged to your account on dispatch of goods. All credit and charge-card payments are subject to checks and authorisation by the card issuer; if the issuer does not authorise payment, your order will be cancelled and Lunns Art Store will not be liable for any delay or non-delivery.
Please note that stock levels shown on the website are a guide only, that product colour may be different from that shown due to variation caused by your computer screen or device, and that any colour swatches provided are supplied as a guide only. In the rare event that a product ordered has been listed with incorrect details or is supplied to Lunns Art Store in different packaging than shown, we’ll inform you prior to dispatch and ask you to confirm your order or cancel it. If we cannot get hold of you, we will cancel the order and will either not take payment from you or give you a full refund, as applicable.
We reserve the right to refuse an order at our discretion, and cannot be held liable for withdrawing any goods, materials or content from the site.
DELIVERY
Lunns Art Store dispatches orders every working day. Working days are Monday to Friday, excluding Bank Holidays. Standard Delivery takes between 3 and 5 working days to most areas of mainland Britain. Lunns Art Store only delivers to the UK, Jersey, Guernsey and the Isle of Man. We do not delivery to British Overseas Territories or Sovereign Base Areas.
We will send an email to the address you provided on registration (as may be updated) when your order has been dispatched, including any information on how to track your order.
Lunns Art Store does not accept any liability for failure or delay in delivering goods or for any damage or defect to goods, in each case, that is caused by any event or circumstance beyond its reasonable control.
 
RETURNS
If, for any reason, you wish to return a product bought from Lunns Art Store , your statutory rights are not affected. Under the Distance Selling Regulations, we will issue a full refund for any item, including delivery charge, provided you let us know by email or by phone on 01425 480347 within 14 working days from the day following delivery of your order, and return the item to us at 13 Christchurch Road, Ringwood, Hants, BH24 1DG. We ask that you take reasonable care of the products prior to returning them to us and that no use of the products is made if you wish to cancel your order and return them to us. 
In the case of faulty or damaged items, if you don’t inform us within 14 working days of delivery of the item, we will deem you to have accepted them and will not accept a return. They must also have been stored in appropriate conditions and returned in a resellable state; if they arrive damaged we reserve the right to refuse a refund or charge for any missing items. If you are unsure of these, please email us. On accepting a return, we will either make up shortages or replace the item or refund the price, and also refund reasonable postage costs, but we cannot accept any further liability.
Items are returned at customer’s risk. For all returns via Royal Mail, please obtain a free Certificate of Posting from the Post Office, since we cannot take responsibility for any parcels lost in transit.
Please allow up to 28 days from the day we receive the returned goods for refunds to be processed.
 
PROMOTIONAL CODES
Promotional Codes are valid only with new orders placed online and for a limited period of time according to the expiry date displayed. Only one Promotional Code may be used per order, and they are not valid in conjunction with any other promotion or on sale or discounted items. Lunns Art Store reserves the right to refuse orders if it deems a Promotional Code is invalid.
For returns of items purchased using a Promotional Code, refunds will be given for the price paid after the discount is applied. Promotional Code discounts will not apply to replacement items; instead, if the offer is still valid, you should place a new order using the original Promotional Code.
 
 
COOKIES
Lunns Art Store uses Cookies to create your account, to analyse the use of the website and to enable us to improve the way we provide our services to you. The Cookies used do not collect any directly personal information such as your name, address, email address, or any other contact details.
LIMITATION OF LIABILITY AND BLOCKING
Lunns Art Store’s liability for any breach of these terms and conditions is limited to the value of the goods ordered in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Lunns Art Store’s liability for death or personal injury as a result of Lunns Art Store’s negligence. If any part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions is not affected. If we consider in our absolute discretion that you are in breach of these terms and conditions, we reserve the right to prevent you having further access to the website and to take any further action that we consider appropriate.
 
 
COMMUNITY STANDARDS
We expect the Lunns Art Store’s website to be a pleasant and fun and creative place to visit. To ensure this, we ask all users to abide by these guidelines, and to let us know if they see them being crossed. Failure to abide by these guidelines may result in any submissions being removed.
1. Be polite, considerate and as clear as possible to avoid misunderstandings. 
2. Feel free to engage in discussion and debate, but don’t be abusive or provocative or conduct personal attacks. 
3. Avoid rows, rivalry, grudges or ganging up.
4. Ensure that anything you submit is not obscene or illegal (eg libellous, defamatory or in breach of copyright or any privacy laws).
5. And please don’t post spam, adverts or any other commercial content, and don’t misrepresent Lunns Art Store or attack us for your own commercial reasons.
CONTACT
To contact us, please email us or telephone on 01425 480347. Any notices should be sent to this email address, with a hard copy posted to Lunns Art Store, 13 Christchurch Road, Ringwood, Hants, BH24 1DG deemed served 3 working days after posting.
Signing up to our newsletter allows Lunns Art Store to communicate on a weekly basis. You can unsubscribe at any time.  

Signing up to our newsletter allows Lunns Art Store to communicate on a weekly basis. You can unsubscribe at any time.